Last revision: 21 november 2018
This is the privacy statement of Figgjo AS ("Figgjo"), a Norwegian company with address Aaslandsbakken 1, 4332 Figgjo, Norway. When you visit our website or but something in our Factory Outlet, we can process your personal information as described below. In such situations, we act as a data controller and you can contact us with any questions related to our processing of your personal data as explained below.
For what purpose do we process your personal data?
Information related to your purchase
When you purchase goods and services from our website www.figgjo.com or our Factory Outlet, we process the personal information you provide, such as name and contact information (including address, email and phone number) and payment information. This information is collected and processed to allow us to provide goods and services to you, handle returned goods and manage your account on our website (if you have created an account).
We may also process personal information to send alerts when a product is in stock or to contact you if there are problems with delivery of items you have ordered. We can also analyze purchases made by different customer groups. We do this to pursue our legitimate interest in developing our products and services.
Such information is dealt with partly because it is necessary to comply with an agreement with you and partly because it is necessary to pursue our legitimate interest in communicating effectively with you so that we can provide the best possible services to our customers.
Although this kind of processing is not based on your consent, you can always contact us if you have any questions. You may also request that we stop processing as described below.
Order processing and fulfillment of agreement
When you place an order with Figgjo AS, it is necessary for us to collect and process your personal information to complete and deliver your order, as well as keep up to date with delivery status and, if necessary, handling returns. For this we need contact information from you and / or your company, depending on the order.
We may need to provide your personal information to third parties to ensure your order is delivered. In order for a package to be sent or a return be retrieved, your personal information will have to be shared with transport companies.
When ordering with and paying online, your order may be processed by a payment service provider. In that case, the payment service provider is responsible for processing the payment.
Website Traffic and Analysis - Cookies:
Direct marketing based on your consent
If you have given your consent, we can process your email address and your name so that we can send you information when we have special offers and events in our Factory Outlet.
You have the right, upon request, to access personal information that we store or process at any time. You also have the right to correct any errors in your personal information. Under certain circumstances, you also have the right to request limitations on our processing of your information or requesting to delete your personal information. You may withdraw your consent to our processing of your personal information (as explained above) at any time, without prejudice to the legality of processing based on a consent prior to the withdrawal of consent.
You can object to our processing of your personal information and you may request to receive your personal information in a structured, plain and machine-readable format so that the information can be easily transferred to you or another data controller appointed by you (this is known as "data portability").
We encourage you to contact us if you have any complaints relating to our processing of your personal information. Please make requests regarding these questions as outlined in this Privacy Statement. We also inform you that you have the right to appeal to the Data Protection Authority (Datatilsynet).
Storing your information
We store your personal information on servers that are securely located within the EU/EEA area. Because we take privacy seriously, we do not transfer your personal information outside of the EU/EEA, and all our data servers are subject to strict confidentiality in relation to your personal information.
We have implemented high commercial standards for technology and operational security, to protect all information provided by visitors through this website from unauthorized access, disclosure, alteration or destruction.
Storage and deletion
Figgjo AS deletes personal data when it is no longer necessary to process them to fulfill the purpose of the processing and when deletion is imposed under applicable laws.
For example, we delete information related to your profile on "My Page" when your account is deleted, while account contact information and billing information is stored for five years so that we can handle future inquiries and comply with relevant accounting legislation and to be able to safeguard your rights in conjunction with warranty and complaint pursuant to the The Consumer Purchases Act (Forbrukerkjøpsloven). Five years after you have purchased an item, we will either disclose or anonymize information associated with this purchase unless you have created an account on our website and have chosen to have your buyer history stored there.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
|KLARNA||Klarna analytics for eCommerce tracking|
|Facebook tracking for user information|
|Google tracking for user information|