Privacy Policy

Privacy Policy

Last revision: 21 november 2018


1. General

This is the privacy statement of Figgjo AS ("Figgjo"), a Norwegian company with address Aaslandsbakken 1, 4332 Figgjo, Norway. When you visit our website or but something in our Factory Outlet, we can process your personal information as described below. In such situations, we act as a data controller and you can contact us with any questions related to our processing of your personal data as explained below.

The protection of your personal information is very important to Figgjo. We collect and use your personal information only in accordance with applicable law, as provided for by the Personal Information Act and EU Privacy Policy No. 2016/679 (GDPR) as implemented in Norwegian law. When we use expressions such as "personal information", "processing", " data controller" and "data processing", they have the same meaning as stated in the Personal Information Act.

 

For what purpose do we process your personal data?

Information related to your purchase

When you purchase goods and services from our website www.figgjo.com or our Factory Outlet, we process the personal information you provide, such as name and contact information (including address, email and phone number) and payment information. This information is collected and processed to allow us to provide goods and services to you, handle returned goods and manage your account on our website (if you have created an account).

We may also process personal information to send alerts when a product is in stock or to contact you if there are problems with delivery of items you have ordered. We can also analyze purchases made by different customer groups. We do this to pursue our legitimate interest in developing our products and services.

Such information is dealt with partly because it is necessary to comply with an agreement with you and partly because it is necessary to pursue our legitimate interest in communicating effectively with you so that we can provide the best possible services to our customers.

Although this kind of processing is not based on your consent, you can always contact us if you have any questions. You may also request that we stop processing as described below.

 

Order processing and fulfillment of agreement

When you place an order with Figgjo AS, it is necessary for us to collect and process your personal information to complete and deliver your order, as well as keep up to date with delivery status and, if necessary, handling returns. For this we need contact information from you and / or your company, depending on the order.

We may need to provide your personal information to third parties to ensure your order is delivered. In order for a package to be sent or a return be retrieved, your personal information will have to be shared with transport companies.

When ordering with and paying online, your order may be processed by a payment service provider. In that case, the payment service provider is responsible for processing the payment.

 

Website Traffic and Analysis - Cookies:

Figgjo AS collects and analyzes user data, traffic and actions taken on Figgjo AS's website. This includes your IP address, browser (Chrome, Internet Explorer, etc.), operating system (Windows, etc.) and which pages you viewed. Such analysis is conducted using cookies, and we can use these to provide you with personalized product recommendations and services. By using our website, you consent to our use of cookies as explained in the section "About Cookies". This involves the use of personal information and has the basis in your consent which may be withdrawn at any time. You can read more about using cookies, how to withdraw consent and change the settings in our "About Cookies", as well as here:

http://www.aboutcookies.org.uk/managing-cookies

 

Direct marketing based on your consent

If you have given your consent, we can process your email address and your name so that we can send you information when we have special offers and events in our Factory Outlet.

 

Your rights

You have the right, upon request, to access personal information that we store or process at any time. You also have the right to correct any errors in your personal information. Under certain circumstances, you also have the right to request limitations on our processing of your information or requesting to delete your personal information. You may withdraw your consent to our processing of your personal information (as explained above) at any time, without prejudice to the legality of processing based on a consent prior to the withdrawal of consent.

You can object to our processing of your personal information and you may request to receive your personal information in a structured, plain and machine-readable format so that the information can be easily transferred to you or another data controller appointed by you (this is known as "data portability").

We encourage you to contact us if you have any complaints relating to our processing of your personal information. Please make requests regarding these questions as outlined in this Privacy Statement. We also inform you that you have the right to appeal to the Data Protection Authority (Datatilsynet).

 

Storing your information

We store your personal information on servers that are securely located within the EU/EEA area. Because we take privacy seriously, we do not transfer your personal information outside of the EU/EEA, and all our data servers are subject to strict confidentiality in relation to your personal information.

 

Data security

We have implemented high commercial standards for technology and operational security, to protect all information provided by visitors through this website from unauthorized access, disclosure, alteration or destruction.

 

Storage and deletion

Figgjo AS deletes personal data when it is no longer necessary to process them to fulfill the purpose of the processing and when deletion is imposed under applicable laws.

For example, we delete information related to your profile on "My Page" when your account is deleted, while account contact information and billing information is stored for five years so that we can handle future inquiries and comply with relevant accounting legislation and to be able to safeguard your rights in conjunction with warranty and complaint pursuant to the The Consumer Purchases Act (Forbrukerkjøpsloven). Five years after you have purchased an item, we will either disclose or anonymize information associated with this purchase unless you have created an account on our website and have chosen to have your buyer history stored there.

 

Contact information

If you wish to delete, change, transfer, restrict or receive the personal information we have registered about you or if you have questions regarding this privacy statement or privacy policy on our website, please contact us at Butikk@figgjo.no.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
KLARNA Klarna analytics for eCommerce tracking
FACEBOOK Facebook tracking for user information
GOOGLE Google tracking for user information